Software Solution for Front-line Service Communication, 14664

Reykjavik Procurement Office

The IT service department of Reykjavik City is requesting offers for a software solution to cover/host all communication channels between Reykjavik service center and its customers through phone, email and chat channel.
Offers should cover all cost regarding the system, such as, server and client software, hardware, licences, installation, training, hosting and operational services throughout the contract lifetime. Offers should also include services to buyer and ongoing development of the system as well as taking down the system when the contract has reached its end date and delivering all data. Bidder should specify the type of software agreement, that is, if it is perpetual licence or subscription software licence.
Bidder can only deliver one offer for one or more systems. The system should be software, hardware and operational services.

Lokafrestur

Lokafrestur móttöku tilboða var 2020-03-19. Innkaupin voru birt 2020-02-13.

Hver? Hvað? Hvar?
Saga innkaupa
Dagsetning Skjal
2020-02-13 Útboðsauglýsing
2020-02-25 Viðbótarupplýsingar
2020-03-16 Viðbótarupplýsingar
2020-08-12 Tilkynning um veitingu samnings
Útboðsauglýsing (2020-02-13)
Hlutur
Umfang innkaupanna
Heiti: Software package and information systems
Tilvísunarnúmer: 14664
Stutt lýsing:
The IT service department of Reykjavik City is requesting offers for a software solution to cover/host all communication channels between Reykjavik service center and its customers through phone, email and chat channel. Offers should cover all cost regarding the system, such as, server and client software, hardware, licences, installation, training, hosting and operational services throughout the contract lifetime. Offers should also include services to buyer and ongoing development of the system as well as taking down the system when the contract has reached its end date and delivering all data. Bidder should specify the type of software agreement, that is, if it is perpetual licence or subscription software licence. Bidder can only deliver one offer for one or more systems. The system should be software, hardware and operational services.
Sýna meira
Lýsigögn tilkynningar
Upprunalegt tungumál: enska 🗣️
Tegund skjals: Útboðsauglýsing
Eðli samnings: Aðföng
Reglugerð: Evrópska efnahagssvæðið (EES)
Sameiginlegur innkaupaorðaforði (CPV)
Kóði: Hugbúnaðarpakki og upplýsingakerfi 📦
Framkvæmdarstaður
NUTS-svæði: Ísland 🏙️

Ferli
Tegund ferlis: Opið útboð
Tegund tilboðs: Framlag fyrir alla hluta
Matsforsendur
Hagkvæmasta tilboðið

Kaupandi
Auðkenni
Land: Ísland 🇮🇸
Tegund veitandi yfirvalds: Svæðisbundið eða staðbundið yfirvald
Heiti veitandi yfirvalds: Reykjavik Procurement Office
Póstföng: Borgartún 12-14
Póstnúmer: 105
Póstbær: Reykjavik
Tengiliður
Vefslóð: https://reykjavik.is/utbod 🌏
Tölvupóstur: utbod@reykjavik.is 📧
Sími: +354 4111111 📞
Vefslóð fyrir skjöl: https://utbod.reykjavik.is/reykjavik/aspx/Home 🌏
Vefslóð fyrir þátttöku: https://utbod.reykjavik.is/reykjavik/aspx/Home 🌏

Tilvísun
Dagsetningar
Sendingardagsetning: 2020-02-13 📅
Lokafrestur fyrir framlag: 2020-03-19 📅
Birtingardagsetning: 2020-02-18 📅
Auðkenni
Tilkynningarnúmer: 2020/S 034-081566
OJ-S útgáfa: 34

Hlutur
Umfang innkaupanna
Stutt lýsing:
The IT service department of Reykjavik City is requesting offers for a software solution to cover/host all communication channels between Reykjavik service center and its customers through phone, email and chat channel.
Offers should cover all cost regarding the system, such as, server and client software, hardware, licences, installation, training, hosting and operational services throughout the contract lifetime. Offers should also include services to buyer and ongoing development of the system as well as taking down the system when the contract has reached its end date and delivering all data. Bidder should specify the type of software agreement, that is, if it is perpetual licence or subscription software licence.
Sýna meira
Bidder can only deliver one offer for one or more systems. The system should be software, hardware and operational services.
Lengd: 60 mánuðir
Lýsing endurnýjana: Possible renewals 2, for 1 year each renewal.
Framkvæmdarstaður
Aðalstaður eða framkvæmdarstaður: Reykjavík

Ferli
Lagagrundvöllur: 32014L0024
Tími fyrir móttöku tilboða: 10:00
Tungumál sem hægt er að leggja fram tilboð eða þátttökubeiðnir á: íslenska 🗣️
Opnunardagur tilboða: 2020-03-19 📅
Tími fyrir opnun tilboða: 10:00

Kaupandi
Auðkenni
Innlent skráningarnúmer: 5302697609
Tengiliður
Tengiliður: Reykjavik Procurement Office
Heimilisfang kaupandasniðs: https://reykjavik.is/utbod 🌏
Vefslóð skjala: https://utbod.reykjavik.is/reykjavik/aspx/Home 🌏

Frekari upplýsingar
Endurskoðunaraðili
Nafn: The Icelandic Public Procurement Complaint Committe
Póstföng: Arnarhvoli við Lindargötu
Póstbær: Reykjavík
Póstnúmer: 150
Land: Ísland 🇮🇸
Sími: +354 5459200 📞
Tölvupóstur: knu@fjr.is 📧
Vefslóð: https://www.stjornarradid.is/default.aspx?pageid=d562b285-9ab2-11e6-9409-005056bc4d74&itemid=e219adb9-4214-11e7-941a-005056bc530c 🌏
Heimild: OJS 2020/S 034-081566 (2020-02-13)
Viðbótarupplýsingar (2020-02-25)
Hlutur
Lýsigögn tilkynningar
Tegund skjals: Viðbótarupplýsingar

Tilvísun
Dagsetningar
Sendingardagsetning: 2020-02-25 📅
Lokafrestur fyrir framlag: 2020-03-20 📅
Birtingardagsetning: 2020-02-27 📅
Auðkenni
Tilkynningarnúmer: 2020/S 041-097968
Vísar í tilkynningu: 2020/S 034-081566
OJ-S útgáfa: 41
Heimild: OJS 2020/S 041-097968 (2020-02-25)
Viðbótarupplýsingar (2020-03-16)
Hlutur
Umfang innkaupanna
Stutt lýsing:
The IT service department of Reykjavik City is requesting offers for a software solution to cover/host all communication channels between Reykjavik service center and its customers through phone, email and chat channel. Offers should cover all cost regarding the system, such as, server and client software, hardware, licences, installation, traing, hosting and operational services throughout the contract lifetime. Offers should also include services to buyer and ongoing development of the system as well as taking down the system when the contract has reached its end date and delivering all data. Bidder should specify the type of software agreement, that is, if it is pepetual licence or subscription software licence. Bidder can only deliver one offer for one or more systems. The system should be software, hardware and operational services.
Sýna meira

Tilvísun
Dagsetningar
Sendingardagsetning: 2020-03-16 📅
Lokafrestur fyrir framlag: 2020-04-02 📅
Birtingardagsetning: 2020-03-19 📅
Auðkenni
Tilkynningarnúmer: 2020/S 056-134403
OJ-S útgáfa: 56

Hlutur
Umfang innkaupanna
Stutt lýsing:
Offers should cover all cost regarding the system, such as, server and client software, hardware, licences, installation, traing, hosting and operational services throughout the contract lifetime. Offers should also include services to buyer and ongoing development of the system as well as taking down the system when the contract has reached its end date and delivering all data. Bidder should specify the type of software agreement, that is, if it is pepetual licence or subscription software licence.
Sýna meira
Heimild: OJS 2020/S 056-134403 (2020-03-16)
Tilkynning um veitingu samnings (2020-08-12)
Hlutur
Umfang innkaupanna
Stutt lýsing:
The IT service department of Reykjavik City is requesting offers for a software solution to cover/host all communication channels between Reykjavik service center and its customers through phone, email and chat channel. Offers should cover all cost regarding the system, such as, server and client software, hardware, licences, installation, training, hosting and operational services throughout the contract lifetime. Offers should also include services to buyer and ongoing development of the system as well as taking down the system when the contract has reached its end date and delivering all data. Bidder should specify the type of software agreement, that is, if it is perpetual licence or subscription software licence. Bidder can only deliver one offer for one or more systems. The system should be software, hardware and operational services.
Sýna meira
Lýsigögn tilkynningar
Tegund skjals: Tilkynning um veitingu samnings

Ferli
Tegund tilboðs: Á ekki við
Matsforsendur
Lægsta verð

Tilvísun
Dagsetningar
Sendingardagsetning: 2020-08-12 📅
Birtingardagsetning: 2020-08-17 📅
Auðkenni
Tilkynningarnúmer: 2020/S 158-386738
OJ-S útgáfa: 158
Heimild: OJS 2020/S 158-386738 (2020-08-12)
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